Jagbits Jaguar Parts Frequently Asked Questions:
Who is JAGBITS?
JAGBITS.COM is a full-line Jaguar automotive parts resource, providing new and remanufactured parts for all Jaguar XJ-series automobiles. We have an extensive and constantly expanding parts network. Jagbits has been serving the Jaguar community since 1996. We'll be around for a lot longer too.
Why should I shop with you?
GOOD QUESTION! The answer is: Service. At Jagbits, we provide the absolute best customer service possible. Anyone can put a car part in a box and mail it, but we make sure that the part you ordered fits your car and will work perfectly. That's where Jagbits.com really stands out. We have over 19 years of Jaguar parts experience We only sell jaguar parts because we are only experienced in Jaguar parts.
We know more about your Jaguar than just how much the parts cost. We've been buying, driving, and working on Jags for years and we know them inside and out. We do more than just push parts, we push information, making our customers the most informed owners possible.
What kind of warranty do I get?
All new parts come with the manufacturer's warranty against failure due to defects in materials or workmanship. The warranty lasts for 12 months from the date of purchase, unless otherwise specified. All our used parts come with a 90 day replacement warranty
When will I get a response to an email I send you?
As soon as humanly possible. We are committed to responding to your emails the same day as long as we receive your query by 5PM EST. To make this possible, we dedicate all of our customer service reps to answering the hundreds of emails we receive everyday. We will most likely reply to your email within 30 minutes after we have received it (We open at 9:00 am EST). If you wish to speak to a live person, please include a daytime phone number with your email. Please give us the opportunity to give all of our customers the best service by emailing us your questions, as this gives everyone a written record of our communications. We are the only company dedicated to offering this high level of service to it's customers.
What if I get a damaged shipment?
If your product arrives damaged, contact the carrier and notify them that the shipment is damaged. The carrier will come and pick up the package at no cost to you. Please email email@example.com with your order # and let us know that the shipment was damaged. A customer service representative will reply to you with options for replacing your product. Please include a daytime phone number in your email.
What about defective products?
If your product is defective, please email firstname.lastname@example.org with your order # and let us know that your part is defective. Please include your daytime phone number. A customer service representative will reply to you with options for replacing your product.
Do you ship outside the United States?
Yes we do. We ship to virtually every country.
How do I cancel an order?
If you wish to cancel an order, please call 888-524-2487 or email email@example.com as soon as possible, so we can stop your shipment. If your order has already shipped, please refuse the product when it arrives, and we will credit you in full minus the shipping charges.
What is your return policy?
Click here to review all of the details of our return policy
What's a core charge?
A "core charge" is a refundable charge that is added to your order whenever you purchase a remanufactured part. The core charge ensures the return of your old part so it may also be rebuilt. This ensures a continual supply of high-quality parts that are less expensive than brand new parts. The core charge is refunded upon receipt of your old part. Click here to review all of the details of our core charges.
What does "OEM" mean?
"OEM" stands for Original Equipment Manufacturer. The OEM is the company that supplied the part to Jaguar when the car was built. In some cases, more than one company supplied the same part, so they would both be OEM. In most cases, OEM parts are superior to other parts. But not always.
What is a "remanufactured" part?
A remanufactured part is one that has been disassembled, inspected, cleaned, and reassembled with some new parts. It carries the same warranty as a new part, but is generally much less expensive. In many cases, remanufactured parts are the only parts available.
How do I pay?
To make your shopping easier, we accept American Express, Visa, Mastercard, Discover and PayPal credit cards at our Jagbits online store. Money orders and Cashiers' checks are also acceptable payment. Click here to review all of the details of ordering parts.
Is your online payment system SECURE?
We use the industry-standard Secure Sockets Layer (SSL) encryption to ensure a secure credit card transaction link between your computer and ours. Once you complete your transaction, your credit card number is split into two parts and each part is stored on a secure server until we retrieve it to process your order. As a practical matter, sending your credit card number over the net is safer than giving it to the airhead cashier at the local discount store.
How do you ship the parts to me?
Unless you request otherwise, our parts are sent via UPS Groundtrak or by an equivalent service. If you need the part in a hurry, let us know. We can ship parts to you in three days, two days, or overnight, but at an additional cost. Parts shipped to Alaska and Hawaii are always shipped by 2-day air freight, unless you want them overnight.
Can I get them shipped overnight?
No problem. Get your order to us by 3:00 pm Eastern Time and we'll get your overnight package processed and shipped the same day If it arrives after 3:00, it will leave the next day.
FYI, UPS and Federal Express do not count weekends or holidays as transit or delivery days, so we ship a package on Friday to you by overnight delivery, you won't get it until Monday.
What if I need a part that's not listed?
We have placed an information and price request form on our web site for your convenience. If you have a question about your car or our parts, feel free to use this form. Among other things, the form asks for your Vehicle Identification Number. This is important! Many parts change in the middle of a model year and the VIN is the only way to know which part is the correct one for your car.
Where can I ask technical questions about my car?
Join Jag Lovers. Jag Lovers is a world-wide consortium of Jaguar owners, drivers, mechanics, factory reps, restorers, and wannabes, all getting together to share information about our favorite cars. It's free, it's friendly, and it's the best car group on the Net.